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The Willis Quality Index®

Joe Plumeri, Chairman & CEO of Willis, highlights features of a unique tool for insurance buyers.

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The Willis Quality Index® is a proprietary Willis tool for capturing, analyzing and sharing vital carrier information. The WQI enhances your ability to make better informed carrier choices. It also promotes superior relationships with our major trading partners throughout the world.

The Willis Quality Index® combines qualitative opinions from Willis Associates across the globe with quantitative data and measurements from our various tracking systems.

Qualitative areas of evaluation include:

  • Underwriting - including commerciality, coverage and responsiveness
  • Policy Administration - including timeliness, accuracy and policy wordings
  • Claims - including attitude, settlement and technical support
  • General Service - including loss control, risk assessment and post placement services

Quantitative metrics are also sourced from a range of Willis internal systems. Performance is measured by:

  • Policy Administration - including speed of issuance and quality of policy documentation
  • Claims - including response time and settlement speed

Download WQI Brochure A4 (254k)